Patient Information
The clinic is easily accessible from the car park with no steps to negotiate and wide front doors for easy wheelchair access.
We allow 10 to 15 minutes for a normal consultation. If you feel you need a longer time please let the staff member know when making the appointment and we can book a double appointment time.
So we can assist you appropriately please let the staff know if you have an urgent medical problem e.g chest pain, acute asthma/difficulty breathing, extreme/acute pain.
Longer appointments will be required when booking for
- an insurance medical
- employment medical
- complete health check
- heavy vehicle driving medical
- taxi medical
- minor surgical procedures, including Implanon removal or insertion
If you are not able to keep your appointment we would appreciate a phone call to let us know. We may be able to give your appointment to someone else who is in need of a Doctors appointment.
We can organise a translating service, please let us know when booking your appointment if you require a translator or are hearing impaired and need an interpreter booked.
Fee change / Payroll Tax
The South Australian government has decided that General Practice clinics will have to pay Payroll Tax on funds received by doctors, starting July 1 2024. To recoup this cost, there will be a fee increase on all payments. By law, no additional fee can be added to bulk billed attendances, so services that are bulk billed will continue to be bulk billed.
This is a complicated issue. If you are interested, please keep reading.
General Practitioners at most clinics in Australia contract the clinic to provide adminstrative and nursing services, IT and utilities, rent and all other associated services. Payments from patients go the GP, who then pays a percentage to the clinic. This arrangement also means that GPs do not receive holiday, sick or parental leave. They do not get superannuation and are responsible for their own professional insurance and continuing professional development. They work the hours and days that they prefer. This has been the model for many years.
In recent years, State Revenue Offices have been reviewing this model and have determined that the payments GPs receive are wages and that payroll tax is applicable.
This clinic has always been registered for payroll tax for the administrative and nursing staff but has not previously reached the threshold to be required to pay payroll tax. The above ruling means that these wages and payments received by doctors are now included in the payroll tax liability.
Fees
We are a private billing practice, and full payment of accounts is required at the time of your consultation.
Fees will apply for all consultations, including Skin Checks, Saturday mornings, and appointments for results.
Our doctors are independent practitioners and determine what you will be billed for your appointment. Any variation in fees is at the doctor's discretion.
Children aged between 0 and 5, Pension Card and Health Care Card holders will be billed a full fee with a reduced gap. Please see the table below for more information.
Commonwealth Seniors Health Card holders are billed the standard practice fee.
We will continue to bulk bull current Department of Veterans Affairs Card holders.
Procedures
Procedures attract an initial out-of-pocket expense, called a Treatment Room Levy (or TRL), to cover costs of the Treatment Room, Nurse, Instruments used and Steralisation. This is calculated on the length of time taken for the procedure and is NOT covered by Medicare.
A second payment is required once the results come back from pathology. This amount varies depending on the results and will be sent to Medicare for a FULL rebate.
Telehealth
All Telehealth appointments incur our usual practice fees, which are charged according to the consultation length and attract a Medicare rebate. Card details will be taken at the time of your booking so that we can process payment automatically after your appointment. Once the payment has been processed, Medicare will automatically reimburse you the rebate amount within 24 hours.
To be eligible for the Medicare rebate on telehealth appointments, you MUST have seen one of our GP's face-to-face in the clinic in the last 12 months. If this criteria is not met, you will be charged a full fee, and no Medicare rebate will be payable to you.
Fees from 01/01/2025:
| CONSULT TYPE | MONDAY - FRIDAY | SATURDAY AM | CHILDREN < 5; CONCESSION/HEALTH CARE CARD HOLDERS - weekdays only |
|---|---|---|---|
| Standard Consult | Fee: $105.80 | Fee: $105.80 | Fee: $73.85 |
| Rebate: $43.90 | Rebate: $43.90 | Rebate: $43.90 | |
| Long Consult | Fee: $191.25 | Fee: $191.25 | Fee: $144.90 |
| Rebate: $84.90 | Rebate: $84.90 | Rebate: $84.90 | |
| Prolonged Consult | Fee: $286.65 | Fee: $286.65 | Fee: $182.15 |
| Rebate: $125.10 | Rebate: $125.10 | Rebate: $125.10 | |
| Skin Check - Standard | Fee: $128.90 | N/A | Fee: $108.90 |
| Rebate: $43.90 | N/A | Rebate: $43.90 | |
| Skin Check - Long | Fee: $193.25 | N/A | Fee: $159.90 |
| Rebate: $84.90 | N/A | Rebate: $84.90 | |
| TRL - Standard | Fee: $180 | N/A | Fee: $150 |
| TRL - Long | Fee: $225 | N/A | Fee: $190 |
| TRL - Prolonged | Fee: $300 | N/A | Fee: $260 |
| Procedure - First site | Fee: $200.00 | N/A | Fee: $200.00 |
| Rebate: $200.00 | N/A | Rebate: $200.00 | |
| Procedure - 2nd + sites | Fee: $100.00 | N/A | Fee: $100.00 |
| Rebate: $100.00 | N/A | Rebate: $100.00 |
It is a Medicare requirement that the patient is present at the time of the consultation, including telehealth, to receive the Medicare rebate. If the appointment is attended on behalf of an absent patient, it will be the responsibility of the person attending the appointment to pay the private fee for the consultation.
Please note that a $50 fee may apply for non-attendance or late cancellation of your appointment (within 2 hours of your consultation time). This is at the doctor's discretion.
A $10 late fee will be applied to accounts that remain unpaid after 3 contact attempts by our reception team.
If you are experiencing financial hardship, please speak to your doctor about the way you are billed.
*Please note if paying via EFT there will be a surcharge fee of up to 1.9% added and will vary depending on the type of card used. This includes all phone consults and online requests. If you do not want the fee added you will need to pay with cash.
Patient Parking
There is onsite car parking for patients at the front of the building, and also drive around the side of the building to access parks on the southern side of the Clinic.
The entrance to the Clinic is is on the southern side of the building. There are two dedicated disabled car parks for permit holders and taxi drop off parks.
